Terms of Service

1. Acceptance of Terms

By accessing or using the AI lead qualification platform of Branofy Technologies Private Limited ("Branofy") ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service. These terms apply to all users, including businesses and individuals who access the platform.

2. Description of Service

Branofy Lead Navigator is a subscription platform combining an AI CRM (the Platform) with optional AI agents (the Pre-Sale Agent and the Inbox Agent, with Follow-up Automation included in the Inbox Agent or available on its own) and add-on packs for calling minutes, AI replies, broadcasts, extra team seats and media storage. It includes AI voice calling, WhatsApp automation, conversational AI, lead scoring, and a real-time dashboard. Plans are available as the Solo, Growth, Convert and Scale bundles, or built from the Platform and individual agents on Starter or Pro tiers, billed monthly, quarterly, half-yearly or yearly.

3. Account & Subscription

Your first billing cycle begins when you subscribe to a plan. You are responsible for maintaining the security of your account credentials.

4. Pricing & Billing

Subscription fees are billed per billing cycle in advance, monthly, quarterly, half-yearly or yearly, according to the plan and agents you select. Half-yearly and yearly billing are offered at a discount to the equivalent monthly rate. A one-time onboarding fee of ₹5,000 + GST is charged on your first subscription; it is refundable only if you cancel before onboarding has begun. There is no minimum contract term; the platform and each AI agent may be cancelled independently at any time.

Add-on packs are billed separately and carry a fixed validity period: AI calling minutes, AI reply packs and extra broadcasts expire at the end of the billing month and do not roll over. Extra team seats and extra media storage are billed monthly alongside the platform fee. WhatsApp message charges are billed by Meta directly to your WhatsApp Business account and are not part of Branofy's fees.

Upgrades take effect immediately and are pro-rated where the payment gateway supports it. Downgrades and agent removals take effect from the start of the next billing cycle. Refunds and cancellations are governed by our Refund Policy. Enterprise plans follow the terms of their signed SLA where those differ.

5. Acceptable Use

You agree not to use the Service for any unlawful purpose, to send spam or unsolicited communications, to misrepresent your identity or business, or to interfere with the Service's infrastructure. Branofy reserves the right to suspend or terminate accounts that violate these terms.

6. Data & Privacy

Your use of the Service is also governed by our Privacy Policy. You retain ownership of all lead data processed through the platform. Branofy processes data solely for the purpose of providing the Service and does not sell or share your data with third parties.

7. AI Disclaimer

The AI voice agent and chatbot are automated systems. While designed to accurately qualify leads, AI responses may occasionally be imperfect. Branofy is not liable for any business decisions made solely based on AI qualification results. We recommend human review for high-value deals.

8. Limitation of Liability

Branofy's total liability for any claim arising from the Service shall not exceed the total subscription fees you have paid during the 12 months preceding the claim. Branofy is not liable for indirect, incidental, or consequential damages including lost profits, lost leads, or business interruption.

9. Termination

You may cancel the platform or any individual agent at any time. Cancellation stops the next billing cycle; you retain access to what you have already paid for until the end of the current cycle. There are no notice periods or exit fees. Branofy reserves the right to terminate accounts that violate these terms with reasonable notice.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

11. Contact

For questions about these Terms, contact us at connect@branofy.com.