Data Deletion Request

What data we may hold

Depending on how you interacted with us or with a business that uses Branofy Lead Navigator, we may hold:

• Contact details submitted through a Facebook or Instagram Lead Ad, Google Ads form, website form or WhatsApp (name, phone number, email address)
• Answers to qualification questions
• Recordings and transcripts of AI qualification calls
• WhatsApp, Instagram and Messenger conversation history
• Lead status and scoring (HOT / WARM / COLD) and activity history
• Data you gave us if you logged in with Facebook or Google

How we protect your data

Your data is encrypted in transit. Access is limited to authorised personnel who need it to run the service. We never sell your personal data.

How to delete your data

Option 1: Delete directly in Lead Navigator

If you have a Lead Navigator account, you can delete leads and contacts yourself from your CRM dashboard. Deleted data is removed from our backend systems and cannot be recovered. For anything you cannot delete yourself, use one of the options below.

Option 2: Email us

Send an email to connect@branofy.com with the subject line "Data Deletion Request" and include:

1. Your full name
2. The phone number and/or email address you used when you submitted your details
3. The business or ad you interacted with, if you remember it
4. Whether you want all your data deleted or only specific data (for example, call recordings)

Option 3: Call or WhatsApp

Contact us on +91 9187454656 and tell us you want your data deleted. We will ask you to confirm your request by email so we can verify it.

Option 4: If you used Facebook Login

1. Go to your Facebook account's Settings & Privacy → Settings → Apps and Websites
2. Find Branofy and click Remove
3. Select the option to delete the data the app received, then confirm
4. Email us at connect@branofy.com with the subject "Data Deletion Request" so we can delete anything held on our side

What happens after your request

1. Confirmation: We will acknowledge your request within 3 business days.
2. Verification: We may ask you to confirm your identity (for example, by verifying the phone number or email you gave us) so that nobody else can delete your data.
3. Deletion: We will permanently delete your personal data from our backend systems, including the CRM, call recordings and transcripts, and messaging history, within 30 days of verifying your request.
4. Confirmation of completion: We will email you once the deletion is complete.

Deletion cannot be undone. If you are a Lead Navigator customer, export anything you want to keep first. Cancelling a subscription is a separate step covered by our Refund Policy.

Data we may need to keep

We may retain limited information where the law requires it, for example for tax, accounting or legal compliance, or to resolve disputes and enforce agreements. We will tell you if this applies to your request. Data kept for these reasons is used only for those purposes.

Data held on behalf of businesses

If you gave your details to a business that uses Branofy Lead Navigator (such as a real estate developer), that business decides why your data is collected, and Branofy processes it on its behalf. You can contact that business directly, or write to us and we will pass your request on and help make sure it is carried out.

Backups

Deleted data may remain in backups for a limited period and is permanently removed as backups are overwritten. It is not accessed or used during this time.

Your other rights

Under the Digital Personal Data Protection Act, 2023, you can also ask us to access, correct or update your personal data, or to withdraw your consent to its processing. Use the contact details below for any of these requests. See our Privacy Policy for how we handle your data.

Contact us